Per your description, let us try to make a brief confirmation here so that we can do some needful improvement. Firstly, thanks for your love of this software and feedback. Appreciate a lot your patience! Sincerely, Wondershare support - Hi Ramzy. Our support will further confirm the effects subscription issue you reported via email soon, please pay attention to your mailbox. Thanks for providing us the contact information. Any chance Wondershare you will listen for once and give your customers a break? No after last updates when I use Filmora and click on titles and effects IN FILMORA, keep getting 'purchase' and as I said before YOU KNOW FULL WELL THAT we CANNOT purchase, you don't even offer packs like some other companies, only yearly costly subscriptions and that is not right especially if you just want to add few more titles/effects.

I like the software, problem is increasingly almost every effect or title I try to use it tells me 'I have to Purchase' Wondershare KNOWS FULL WELL YOU CANNOT PURCHASE, they want to subscribe yearly for over $100 when maybe you just need few effects or titles, TOTALLY UNACCEPTABLE especially after purchasing the software, maybe good for Wondershare but NOT GOOD for their paying customers and they NEVER seem to listen to them and it is getting WORSE and they keep using the word 'purchase' when they KNOW the customer CANNOT, they are THE ONLY company I know who do this, in the past I have used many. You are important to us, and we want to help as much as we're able to. Or if it is possible, would you please update your order number here? With it, we could further look into your whole case and do needful assistance ASAP. For your case, we recommend you log in your Wondershare ID from the link below and then click 'My subscription', there would be a button for you to cancel the auto-renewal subscription manually. Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Kindly note the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. For your case, please allow me to make a brief explanation here. Wondershare values each customer's benefits and we'll do our best to help you out.

Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end.

Reply from Wondershare Filmora Updated 3 days ago

Is filmora safe